Updated
Reproduce the problem
Open the same customer page and note the item, fulfillment method, requested date and time, and any message shown. Check whether one item is affected or the whole ordering experience. Do not use a real payment to test a visibility problem.
Check time and service
Verify the active location, timezone, normal hours and dated exceptions. Then check whether the chosen method is enabled and whether lead time leaves enough preparation time. A visible menu does not necessarily mean the kitchen is accepting orders now.
Check capacity and products
Look for capacity or busy-state restrictions and confirm that the product is active and available. For a sales connection, check that the intended item is correctly linked rather than creating another copy of the product.
If the cause is unclear
Keep the message and the exact customer choices, then contact support. Avoid disabling multiple restrictions at once; that can open orders you cannot fulfill and makes the original problem harder to diagnose.
Need help with this task? Contact Chyve with the relevant business and record reference. Keep passwords and private access links out of your message.