Updated
Read the failure
Check whether the delivery was rejected, is still pending or has an uncertain result. Note the provider reference and the order affected. Lack of a quick confirmation is not proof that no courier request exists.
Check the request
Review the pickup location, destination, timing and any required contact details through the supported workflow. Correct genuine errors rather than repeatedly sending the same request. Confirm the provider connection is authorized and available for the intended service.
Agree the customer response
If delivery cannot be arranged, decide whether an approved alternative, a changed time or cancellation is appropriate. Tell the customer what is confirmed and what is still being checked. Do not promise automatic replacement, reimbursement or a delivery time that no provider has accepted.
Reconcile before retrying
Check whether a previous request or charge exists before creating another delivery. Handle cancellation, order status and refunds separately as required. Keep references for support so the original request can be investigated without exposing unnecessary customer details.
Need help with this task? Contact Chyve with the relevant business and record reference. Keep passwords and private access links out of your message.