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Confirm your arrangement
Before offering delivery, decide the service area, times, fees and who performs the handoff. Confirm the delivery workflow available to your setup. A checkout delivery choice does not automatically provide a driver or a live tracking service.
Prepare the handoff
Give the authorized team member the correct order reference, destination and necessary instructions. Share only customer information needed for delivery. Check that the food and packaging match the order before collection.
Track real progress
Record assignment, collection and completion through the supported workflow or the agreed operational process. Update a state only when the corresponding event has happened. Keep the customer informed if the plan changes.
Handle a failed handoff
If the team cannot complete delivery, contact the responsible operator promptly and agree the customer response. Do not mark the order delivered to clear it from a list. Keep a record of the outcome and reconcile any payment or order changes separately.
Need help with this task? Contact Chyve with the relevant business and record reference. Keep passwords and private access links out of your message.