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Identify the payment
Food-order payments belong to your business's configured payment system. Chyve package bills are a separate relationship. Match the order reference, amount and currency before investigating a charge or refund.
Read the recorded state
Check the order's payment information and the associated provider record where you have authorized access. Pending, failed and completed outcomes require different next steps. A customer screenshot or a redirect after checkout does not replace the recorded payment result.
Handle refunds carefully
Use the supported refund action in the system that manages the payment. Review the amount, reason and any partial-refund choice before confirming. Cancellation, refund and returning inventory are separate effects; verify each effect that applies to the order.
When the result is uncertain
Do not send the same refund again just because a response is slow. Check the original transaction and refund reference, then contact the payment provider or support if needed. Share references and status wording, not full card details or private credentials.
Need help with this task? Contact Chyve with the relevant business and record reference. Keep passwords and private access links out of your message.