Updated
Check what has already happened
Review the order, payment and preparation state before changing anything. Determine whether stock has been reserved, preparation has begun or a handoff has occurred. Do not treat an unavailable product as permission to substitute something else.
Agree the next step
Contact the customer through the appropriate business channel. Explain the affected item and available options without promising an automatic refund or replacement. Confirm any changed quantity, price, delivery time or dietary implications before acting.
Use supported changes
Apply the supported order update or cancellation route and review its result. Handle any payment adjustment through the configured payment system. If an edit is not supported for the current state, ask for help instead of rewriting unrelated records.
Reconcile afterwards
Check that order details, payment outcome and stock consequences agree with the resolution. Keep the original reference and a record of the agreed change. Update future product availability so other customers do not encounter the same problem.
Need help with this task? Contact Chyve with the relevant business and record reference. Keep passwords and private access links out of your message.